Returns and Shipping

We want you to love everything you purchase. If an item isn’t right for you, we’re happy to offer an exchange or store credit.

SHIPPING

Standard shipping is available on all orders. Shipping charges are calculated at checkout, are the customer’s responsibility, and are non-refundable.

EXCHANGES & STORE CREDIT

Exchanges or store credit are available within 10 days of receiving your order. Items must be:

  • Unworn, unwashed, and in original condition

  • Returned with all original tags attached

  • Free of stains, odors, alterations, or damage

All purchases are eligible for exchange or store credit only. Refunds to the original form of payment are not available.

HOW TO REQUEST AN EXCHANGE OR STORE CREDIT

Please call 516-569-7888 within 10 days of receiving your order to request a Return Authorization (RA) number.

An RA number is required for all returns. Once approved, we will provide the RA number and return shipping address. Please include your RA number and order information inside the package.

Do not ship returns to our retail store. Customers are responsible for return shipping and shipping charges for exchanged items. We recommend using a trackable shipping service, as aList. is not responsible for packages lost or stolen in transit.

Exchanges and store credit will be processed after the merchandise is received and inspected.

STORE CREDIT

Store credit is valid for one year from the original purchase date. It has no cash value and cannot be redeemed for a refund.

DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or incorrect, please call 516-569-7888 promptly so we can assist you.

Thank you for shopping with AList!